Track a package

At Binacart, we are committed to providing you with a seamless shopping experience, from browsing our extensive product range to the moment your order arrives at your doorstep. Our package tracking system ensures that you can monitor the status of your shipment at every step of the way. Here’s how you can easily track your package:

How to Track Your Package

Step-by-Step Guide

Order Confirmation
- After placing your order, you will receive an order confirmation email with your order details and a unique order number.
Shipping Notification
- Once your order has been processed and shipped, you will receive a shipping notification email. This email will contain your tracking number and a link to the carrier’s tracking page.
Track Your Package Online
- Via Binacart Account:
  - Log in to your Binacart account.
  - Navigate to “My Orders” and select the order you wish to track.
  - Click on the tracking number to view the shipment status on the carrier’s website.
- Via Tracking Link:
  - Click the tracking link provided in your shipping notification email to directly access the carrier’s tracking page.

Tracking Information Includes:
- Shipment status (e.g., shipped, in transit, out for delivery)
- Estimated delivery date
- Delivery location updates
Frequently Asked Questions
What if I didn’t receive a tracking number?
- If you did not receive a tracking number, please check your spam or junk email folder.
- If you still cannot find the tracking number, contact our customer service team at support@binacart.com or call us at +123-456-7890 for assistance.
What if my tracking information hasn’t been updated?
- Tracking information may take up to 24 hours to update after your order has been shipped.
- If your tracking information hasn’t been updated for several days, please contact the carrier for more information.
What if my package is delayed?
- While we strive for timely delivery, delays can occur due to unforeseen circumstances such as weather conditions or carrier issues.
- If your package is significantly delayed, please contact our customer service team for support.
What if my package is lost or stolen?
- If your tracking information shows that your package was delivered but you have not received it, please contact our customer service team within 7 days.
- We will work with the carrier to resolve the issue and ensure you receive your order.

Customer Support

For any questions or concerns about tracking your package, please reach out to our customer service team at support@binacart.com or call us at +971 52 609 8117. Our team is available Monday to Friday, 9 AM to 6 PM (GMT), and is dedicated to providing you with the best possible service.

Thank you for shopping with Binacart. We appreciate your trust in us and are here to ensure a smooth and satisfying delivery experience.